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Our Professionals

Greg Takahashi
Executive Managing Consultant
Lead Architect

Specialities:

  • HP Service Manager/ServiceCenter
  • HP Connect-It
  • System Architecture and Design
  • Technical Management
  • ITIL Certified

Greg is a founder of GTSC and is one of the top consultants in HP Service Manager/ServiceCenter and Connect-It.  After a number of successful customer engagements while working for Peregrine Systems and Hewlett-Packard as a technical architect, he launched GTSC in August 2007 to provide the customers with his best knowledge of the HP products and system design and architecture.

Prior to his business establishment, Greg has worked for Peregrine Systems (acquired by Hewlett-Packard). He joined the company in January 2001 as a technical support engineer and held various senior positions in Service Management, Knowledge Management, and web technologies. In 2004 he started working as a field support engineer in the support solution team for high profile and critical customers. In 2005, he started reporting to the professional services organization as a senior consultant for Service Management and web technology. His responsibilities included Service Management and web technology best practices, system integrations, system/architecture design, technical project planning, and implementation.

In 2007, he moved to a lead technical architect role for a high profile worldwide project in the HP consulting organization, HP IT Service Management Best Practice team.  He also has received multiple outstanding consultant awards in fiscal year 2005 and 2006 and has been known to provide best customer satisfactions to his customers.

Before joining HP/Peregrine, Greg worked for an online banking portal software vendor as a solution support engineer . He also held project engineer and simulation engineer positions in the past.

Greg graduated from Mississippi State University with a M.S. degree in industrial engineering with concentrations on operations research and completed all the course work required for master of science program in Statistics.  He also holds a B.S. degree in mathematics with president scholarship honor.

Sam Polk                                           Sam Polk, Ph. D

Senior Solution Consultant
Technical Lead

Specialities:

  • HP Asset Manager/AssetCenter
  • HP Service Manager/ServiceCenter
  • HP Connect-It
  • System Architecture and Design
  • Pre-Sales
  • ITIL Certified

Sam is a seasoned consultant in HP Service Manager/ServiceCenter and Connect-It and is taking roles of technical lead and solutions consultant at GTSC.

Prior to his arrival to GTSC, Sam worked for Peregrine Systems (acquired by Hewlett-Packard). He joined the company in December 2000 as a technical support engineer. After a number of years in ServiceCenter support, he transitioned himself to the Connect-It support in 2004 and became one of the high profile technical support engineers with AssetCenter, ServiceCenter and Connect-It. He has supported hundreds of internal and external customers in his tenure as a senior engineer. He is a well-known engineer to provide complete solutions to his customers.

His focus in Connect-It is valuable for GTSC that often implements integrations between HP products and others. Before joining HP/Peregrine Systems, Sam worked for a web portal service company as a technical consultant. He also held a number of technical and system administration positions with Intel and San Diego State University.

Sam received his bachelor's degree in applied mathematics from San Diego State University and also attended a master's program in mathematics. His dream is to pursue a Ph.D program in mathematics.

LATEST NEWS

02.28.2009:
GTSC Service Manager Documentation Navigator Version 1.0 is now available.

12.21.2008:
GTSC is currently working on the HP Service Manager implementation for the Fortune 500 company.

10.30.2008:
Sam Polk, a seasoned Connect-It and Service Manager veteran, joins GTSC as a senior solution consultant.

2008 GTSC, Inc.