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Professional Services

HP ITAM and ITSM implementation can often be a complex, costly and lengthy process. Poorly managed implementation projects typically overrun cost and time estimates and are difficult to meet business needs. HP ITAM and ITSM clients are always concerned about the software's complexity, scalability, support, and maintenance.

GTSC, Inc. is an IT Asset Management (ITAM) and Service Management (ITSM) solution provider. The professional services team has over 15 years of expertise in the analysis, design, development, testing, and support of the highly customized applications. Our lead architect has experience and exposure to HP ITSM Best Practice applications and is highly recognized in the industry. Our architects also ensure that your requirements are clearly defined, analzyed, and implemented throughout the project lifecycle.

Our implementation approach is not limited to planning, development, testing, and post-production support. We utilize our own systematic documentation approach to record every aspect of the development activities during the implementation (GTSC Service Manager Documentation Navigator). This differentiates our professional services team from other service providers. We strongly believe that well-written documentation and its availability are two major and essential elements of the successful software implementation projects.

Our services include the following:

  • HP IT Service Management Solution - Service Manager implementation and support

  • HP IT Asset Management Solution - Asset Manager implementation and support

  • HP ITAM/ITSM Integration Solution - Connect-It implementation and support

  • ITAM/ITSM system design

  • GTSC Service Manager Documentation Navigator

LATEST NEWS

02.28.2009:
GTSC Service Manager Documentation Navigator Version 1.0 is now available.

12.21.2008:
GTSC is currently working on the HP Service Manager implementation for the Fortune 500 company.

10.30.2008:
Sam Polk, a seasoned Connect-It and Service Manager veteran, joins GTSC as a senior solution consultant.

2008 GTSC, Inc.